Experiencing Issues with Wi-Fi Calling on AT&T?

We’ve received several calls from customers reporting issues with Wi-Fi Calling on their mobile devices.

Please note: This issue appears to be specific to customers using AT&T’s mobile network and is not related to MTC Mobile or your MTC broadband/Wi-Fi service.

If you’re an AT&T customer experiencing difficulty making or receiving calls over Wi-Fi, here are a few troubleshooting steps you can try:

✅ Make sure your phone’s software and carrier settings are up to date.

✅ Verify that Wi-Fi Calling is enabled in your phone’s settings.

✅ Confirm your device is connected to a stable Wi-Fi network.

✅ Restart your phone.

✅ Try turning Airplane Mode on and back off to refresh your connection.

AT&T recommends these steps to help maintain reliable Wi-Fi Calling connectivity.

If the issue continues, we encourage you to contact AT&T directly for additional support.

We appreciate everyone who has reached out to MTC! We want to help clarify the situation and make sure customers are directed to the appropriate provider for assistance.