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Support

Need Help? MTC Customer Support Is Here for You

Tuesday - Friday 6/9-6/12 - Network Enhancements in the Roxbury Area for Cable Modem Customers

MTC will be performing Network Enhancements throughout the Roxbury area during regular business hours starting Tuesday, 6/9 through Friday 6/12. This process is part of a larger project to optimize our whole COAX network and to eventually bring greater reliability and speed upgrades to our cable modem customers. Throughout each day, select customers at various times will experience intermittent interruptions to their service as we perform the necessary changes to our network.
We appreciate your patience as we work through this upgrade and apologize for any inconvenience it may cause.
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Looking for internet troubleshooting tips, technical support, or help with your MTC account?

Our Customer Support Center makes it easy to get the answers you need. From 24/7 tech support to in-office service, we’re ready to help with everything from billing questions to TV or phone service issues.

Contact MTC Support

Need to speak with someone directly? Our customer service, technical support, and 24/7 help desk teams are available to assist you by phone, in person, or by mail.

Technical Support Numbers
Technical Support Team (Trouble Reporting)
  • Monday & Tuesday: 8:00 AM – 4:30 PM
  • Wednesday & Thursday: 9:00 AM – 4:30 PM
  • Friday: 8:00 AM – 4:30 PM
  • Saturday: 8:00 AM – 3:30 PM
  • Sunday: Closed

Note: Internet Help Desk is available 24/7 at (800) 444-9338.

Customer Service Numbers
Customer Service Office Hours
  • Monday – Friday: 8:00 AM – 4:30 PM
  • Saturday: 8:00 AM – 3:30 PM

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Please let us know what's on your mind. Have a question for us? Ask away.
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Broadband Troubleshooting Tips

At times your Internet connection may appear to be down and all it takes is a quick step to get you back online.

MTC offers free 24/7 technical support and we encourage you to use that service. Following is a list of tips that might help you find a solution more quickly or gather important information about the problem to pass along to technical support.

  1. Check your connections. Make sure that all of the connections to the computer, modem, and router are secure.
  2. Reboot all of your equipment. Be sure to restart your modem first and give it time to set up. Follow that with restarting your computer.
  3. Spyware / Adware / Viruses – These harmful programs can sneak onto your computer and cause your Internet browser program not to open and/or consume so much of your computer’s resources that few other programs can function. MTC encourages our customers to run an anti-virus/spyware/adware program periodically. This is especially helpful when a problem is experienced with your Internet connection.

When contacting Technical Support, try to have the following information ready to share:

  • Track Errors – Have a list of any error messages that have popped up. Please be as specific as possible when recording error messages.
  • Know what type of service that you have. For example, Cable Modem or DSL.

Frequently Asked Questions

Looking for quick answers?

Check out our Internet FAQs for help with slow speeds, router resets, and common connection issues.

View FAQs